FTC Process Improvement Specialist II, STEP EU ACES PMO (FTC)

Do you enjoy connecting the dots between project roadmaps and real results? As a Process Improvement Specialist II on the EU ACES PMO team, you will partner directly with Program Managers and organizational leaders to identify gaps between commitments and delivery plans, surface risks, and help teams hit their strategic goals. In this fixed-term role (eight months), you will make PMO services more efficient and make project and change management more straightforward for EU ACES and operations organizations across all miles. If you are a curious, self-starting problem solver who turns complexity into clarity, this is your chance to have a meaningful impact on how Amazon plans and delivers across Europe and the UK.

Key job responsibilities
- Partner with Program Managers and organizational leaders to review project roadmaps against commitments, identify gaps, and recommend practical paths to close them.
- Surface risks and report on opportunities to ACES leadership, providing clear visibility into project health and enabling timely decisions.
- Manage relationship with key stakeholders like Finance and partner PMO teams
- Coordinate across the PM network to unblock project progress, align priorities, and remove barriers that slow delivery.
- Contribute to the development of the PM community by sharing best practices, streamlining PMO processes, and supporting adoption of improved project and change management approaches.
- Leverage generative artificial intelligence tools where appropriate to augment productivity, evaluate outputs for quality, and apply responsible practices to accelerate analysis and documentation.

A day in the life
You might start your morning reviewing project status dashboards to flag risks or stalled workstreams, then join a working session with Program Managers to align roadmap priorities against upcoming commitments. Later, you could meet with an ACES leader or Finance partner to present your risk assessment and recommended next steps. Afternoons often involve coordinating with the broader PM network to unblock a delivery milestone, updating PMO documentation, or preparing materials for a leadership review.

About the team
The EU ACES PMO team is part of EU STEP and serves EU ACES for projects and all miles operations organizations for change management. The team exists to simplify the lives of Program Managers by providing the structures and processes needed for successful project and program management, and to give senior leaders the insight they need to steer their programs toward strategic goals. Working across the European Amazon network, our closest partners are Finance, ACES leadership, and Operations teams. If you want to join an inclusive team where your work directly shapes how Amazon plans and executes its most important initiatives, we would love to hear from you.

Basic Qualifications:

- Bachelor's degree or equivalent qualification in supply chain management, engineering, business management or other relevant field
- Experience working cross-functionally with tech and non-tech teams, including operations
- Experience in transportation or supply chain
- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications:

- Experience in process improvement
- Experience demonstrating strong analytical abilities and confidence in the use of data
- project management certification such as PMP, Scrum, or other Agile certification
- Knowledge of project management tools and methodologies (agile to waterfall)
- Knowledge of project management tools and software
- Interest in GenAI agent and too development

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.